Refund Policy
PaddleSUP Company
At PaddleSUP Company, we aim to make the refund process as straightforward as possible.
Refund Requests
To request a refund for an eligible return, please contact us in writing at
hello@paddlesupcompany.com, quoting your customer name, order number and the item you wish to return. You are welcome to include the reason for your return.
For change-of-mind returns, please notify us within 14 days of receiving your order and return the goods within a further 14 days.
Processing Refunds
Refunds will be issued to the original payment method.
For eligible cancellations, refunds will be processed within 14 days of receiving the returned
goods or receiving evidence that they have been sent back, whichever is earlier.
Where required by law, refunds will include the original standard delivery charge. Additional
charges for upgraded or express delivery are generally non-refundable.
Return postage costs are the customer's responsibility for change-of-mind returns.
Where items have been handled beyond what is necessary to inspect them, a deduction may be made to reflect any reduction in value, where permitted by law.
Faulty or Incorrect Items
If your item is faulty, damaged or incorrect, please contact hello@paddlesupcompany.com
with your order details and a description of the issue.
We will review your request and arrange an appropriate refund, repair or replacement in
accordance with your statutory rights. Reasonable return costs for qualifying faulty or incorrect goods will be covered by PaddleSUP Company.
Need Assistance?
For refund enquiries, please contact hello@paddlesupcompany.com.
We will be happy to assist you.
