Returns Policy
PaddleSUP Company
At PaddleSUP Company, we want you to be completely happy with your purchase. If you wishto return an item, please follow the guidelines below.
Standard Returns
If you are not satisfied with your purchase, you may request a return within 14 days of
receiving your order.
All return requests should be made in writing by emailing hello@paddlesupcompany.com with the following information:
● Customer name
● Order number
● Item(s) you wish to return
● Reason for return (if you wish to provide one)
Once you have notified us of your return, you have a further 14 days to send the item(s) back.
Please ensure items are carefully packaged, preferably in their original packaging, and include any accessories supplied. Items may be inspected as they would be in a shop, but any handling beyond what is necessary to inspect them may affect the refund amount.
Return postage costs are the customer's responsibility unless the item is faulty, damaged or incorrect.
We recommend using a tracked delivery service and keeping proof of postage.
Faulty or Damaged Goods
If your item arrives damaged, develops a fault or is not as described, please contact us at
hello@paddlesupcompany.com with:
● Customer name
● Order number
● Item affected
● Detailed description of the issue
PaddleSUP Company may request photographs or video footage to help assess the issue and resolve your enquiry as efficiently as possible.
Faulty goods will be handled in accordance with your statutory consumer rights.
Contact Us
For any questions about returns, please email hello@paddlesupcompany.com.
This policy does not affect your statutory rights.
