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Frequently asked questions
Guests must be able to swim a minimum of 50 meters with a bouyancy aid and be comfortable in water.Be capable of paddling 5-10km a day for 4 days. An average healthy individual that engages in some form of regular physical exercise should be completely fine. For maximum enjoyment, we recommend you to have experience paddleboarding and be confident with your balance on flatwater or slow moving rivers and harbours, but if you are still relatively new to SUP or feeling rusty after a winter off the water, we will have a variety of regular tours and coaching offerings available all year round to help you build confidence, skills, balance and fitness. Please note, you will be asked to complete a personal details and medical information form after booking. Guests arriving with a physical or psychological condition or contraindicator that were not declared in the personal details form may be excluded from participating in certain activities. Contra-Indicators could include spinal problems, epilepsy, pregnancy, heart conditions or psychosis.If you are uncertain about your suitability for the trip, please contact Michelle in confidence on 07789 956705 to discuss in more detail.
While our coaches and guides do have public and private liability insurance - Personal travel insurance is absolutely essential when venturing abroad. When selecting a travel insurance policy at a very minimum you should be covered for medical expenses and emergency repatriation.We strongly recommend that you purchase insurance the same day that that you book your holiday in case of unexpected circumstances and that your policy covers cancellation, personal liability, paddleboarding, Grade 3 white water activities, curtailment, loss of luggage, personal belongings and anything that may be specific for you (possible pregnancy, pre-existing medical conditions etc)Please ensure you have your policy number and emergency telephone number for your insurance company with you on the expedition (a card or email with contact details for example). If this is unavailable please ensure you have the necessary information required by your insurance company in case of an emergency.
Please do not worry about packing, all specialist equipment including neoprene clothing, shoes, PFD and safety equipment is included in the price.You will mostly need your normal paddling equipment and clothes, swimwear, a towel and holiday clothes for the free time in the afternoons and evenings.If you own your own neoprene and paddling shoes, you are more than welcome to bring them but if you would prefer to save luggage space everything is available in resort. We are happy to provide you with a recommended kit list and advice on where to buy if needed, if you would like more specific guidance.
Because we have organised this trip so far in advance, not all airlines have released their flying schedule or prices for our dates of travel yet. The holiday also needs to meet minimum numbers before the holiday is confirmed and you purchase flights. Our in resort transfer will be collecting us from Venice Marco Polo Airport I have set travel and flight alerts for the major London Airports and Airlines and once we have reached minimum numbers and all flight options are released I will notify the group of our options via the whatsapp community. We will most likely fly from London Gatwick or London Heathrow with Easyjet or BA depending on the offers, times and pricing available at the time. If you wish to travel separately from another airport and spend extra time in Venice before or after your trip, you are very welcome to, however you will need to ensure you are at Venice Marco Polo in time for the transfer to Bovec.
You can book directly and pay your deposit via our online shop under the category of holidays. Or via telephone or email and pay by bank transfer.Payment Terms can be made in two ways: Full Holiday Price: £1199 (Shared) £1399 (Private)Traditional Terms: 20% Deposit on Booking £239.80 £279.80Final UK Balance due on or before 16th August 2027 £959.20 £1,119.20 Early Bird Payment PlanFull Holiday Price: £1199 (Shared) £1399 (Private)Traditional Terms: 10% Deposit on Booking £119.90 £279.80Further 10% Deposit due on 31st January 2027 £119.90 £139.90Final UK Balance due on or before 16th August 2027 £959.20 £1,119.20If you choose to, you can also opt to pay off your balance early in flexible instalments via bank transfer.
September in Slovenia is the end of summer and start of autumn..Temperatures range from 21-23 degrees on sunny afternoons with cooler temperatures at night. We've selected this time of year to allow good river flow from showers and the mountains, but still retain the benefits of warm sunny days and warm water after summer. Also the surrounding mountains and trees in our locations will begin to show vibrant red and golden colours making an already beautiful area even more stunning. As it is a mountainous region, think along the lines of the great british summer/autumn and pack for all weathers with SPF, shorts, t-shirts and Swimwear, but also some warmer layers and a raincoat which hopefully won’t be needed but is better to have just in case! Most of the areas that we paddle in will be sheltered water and protected by the surrounding mountains, cliffs and gorgeous, however your safety and enjoyment is paramount, so in the event of adverse or unsafe weather, we reserve the right to adjust the itinerary and locations if needed.
Paddling under the influence or while hungover isn’t recommended and can be a safety risk, but our hotel has a bar and Bovec has a variety of bars and restaurants and even wine tasting and micro-breweries locally for guests to enjoy. There will definitely be opportunities to let your hair down and relax with a drink or two if that is your thing, but also lots of opportunity to avoid and find alternative activities if you would prefer. All alcohol is at our guest’s own cost.
We understand that circumstances can change, especially when booking an adventure holiday well in advance. We aim to offer clear and fair booking terms while ensuring that we can make the necessary arrangements with our local partners. Our 7 Day Booking GuaranteeWe offer a voluntary seven day cooling off period from the date your deposit is taken and your booking is confirmed. If you change your mind within this period, you can cancel your booking and receive a full refund of payments paid to PaddleSUP Company. This is in addition to your statutory rights. If you need to cancel your holiday, please notify PaddleSUP Company in writing at hello@paddlesupcompany.com as soon as possible. Booking TransfersIf you are unable to travel, please contact us as soon as possible, if we can fill your space with another guest, then we will endeavour to do so, and refund you 100% of your payments. You may be also be able to transfer your booking to another suitable traveller, subject to applicable terms and any reasonable additional costs. Please contact us if you would like to discuss this.Up to 30 days before departure. You may cancel your booking and receive a refund of any payments made over and above your deposit. 30 days or less from departure. Higher cancellation charges may apply, potentially up to 100% of the holiday cost. Payment Plans Whether you choose our Early Bird or Standard Deposit schemes, the same cancellation terms apply. All payments already received will be taken into account when calculating refunds or outstanding charges. Travel InsuranceIt is essential that you arrange suitable personal travel insurance covering your holiday activities. We strongly recommend purchasing insurance as soon as you book and pay your deposit. Your policy should include appropriate cover for cancellation, curtailment, medical expenses, emergency repatriation, personal belongings, paddleboarding and any other sports or activities you may wish to take part in during the trip. Cancellation by PaddleSUP CompanyIf we are unable to operate the holiday because minimum participant numbers are not reached we will notify you as soon as possible within the required contractual and legal timescales. Where we cancel your package under the applicable package travel provisions you will receive a refund of payments made to us. Your statutory rights remain unaffected.
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