60 Day easy returns policy.
Standard Paddle SUP Company Returns Policy
Unused goods may be requested for return within 14 days of purchase.
With an additional 14 days grace for return shipment.
Please request return in writing via email to Hello@paddlesupcompany.com stating the following:
-
Customer Name
-
Customer Order Number
-
Item to be returned
-
Reason for return.
Returns Postage is at customers own cost, please return in the original packaging.
Faulty Goods - please request return in writing via email to Hello@paddlesupcompany.com stating the following:
Paddle SUP Company reserves the right to request images and video content to help the troubleshooting process be resolved as quickly and easily as possible.
Rooster Sailing
Manufacturers Warranty: We want you to be happy with your purchase.
All Rooster-branded products are supplied with a 12-month warranty as standard, covering manufacturing defects under normal use from the date of purchase.
If a fault occurs within this period, we will, at our discretion, repair, replace or refund the product in line with your statutory rights.
What the Warranty Does Not Cover
The warranty does not cover:
-
Fair wear and tear
-
Accidental damage, misuse or neglect
-
Damage caused by incorrect care, storage or use outside the product’s intended purpose
-
Alterations, repairs or modifications not carried out or authorised by Rooster
-
Normal degradation of materials and finishes over time
Proof of Purchase
Proof of purchase may be required for all warranty claims.
Statutory Rights
This warranty is provided in addition to and does not affect your statutory rights under UK consumer law.
