Unused goods may be requested for return within 14 days of purchase.  

With an additional 14 days grace for return shipment. 

Please request return in writing via email to Hello@paddlesupcompany.com stating the following: 

Customer Name

Customer Order Number

Item to be returned

Reason for return.

Returns Postage is at customers own cost, please return in the original packaging.  

Faulty Goods - please request return in writing via email to Hello@paddlesupcompany.com stating the following: 

Customer Name

Customer Order Number

Item to be returned

Detailed description of the fault and reason for return request.

Paddle SUP Company reserves the right to request images and video content to help the troubleshooting process be resolved as quickly and easily as possible.   

Manufacturer Warranties vary by brand and model number.  Please see specific guidance below:

WARRANTY DETAILS – 2yr manufacturers warranty

OutdoorMaster stands behind the quality of its products and offers the following warranty:

Duration: OutdoorMaster guarantees its products to be free from defects in both workmanship and materials for a period of two (2) years from the date of purchase. Please note that this warranty is exclusively applicable to the original consumer purchaser.

Coverage: Within the warranty period, we ( at our sole discretion) will either replace or refund the purchase price of any defective part or product covered by this warranty. To avail of this warranty service, the original owner must return the item along with proof of purchase. The repair, replacement, or refund will be provided at no cost, except for reasonable charges related to shipping, handling, and insurance.

Warranty Claims:

If you have a warranty claim, contact our Customer Service: care@outdoormaster.com.

Exclusions:

This warranty does not cover the following:

• Damages arising from improper use or poor maintenance of the products.

• Damages due to the non-observance of instructions or usage restrictions outlined in the product's owner manual.

• Normal wear and tear of the products.

• Damages caused by the modification of the products.

• Damages resulting from impact, torsion, compression, falls, abnormal impacts, or other actions beyond Outdoor Master's reasonable control.

• Purchases of products made from unauthorized retailers.

Disclaimer:

This warranty policy exclusively applies to OutdoorMaster's official sales regions and channels. OutdoorMaster reserves the right to interpret all warranty terms mentioned above.

 OutdoorMaster retains the right to interpret all warranty terms mentioned above.

Please retain your purchase receipt as proof of purchase to avail of this warranty.